Return & Exchange Policy

If a piece is not right, you may return it within 7 days of delivery for a refund or exchange. We arrange and pay for the reverse pickup.

What makes a return eligible

• The request reaches us within 7 days of delivery.
• The piece is unworn and undamaged, with no resizing or alteration by another jeweler.
• The original box, certificate and invoice are returned with it. A missing certificate is charged at its replacement cost.

What we cannot take back

• Bespoke and made-to-order pieces, and anything engraved or personalised.
• Pieces damaged by wear, impact or chemicals.
• Earrings, for hygiene reasons, unless they arrived faulty.
• Loose diamonds sold against a specific certificate, once the seal is broken.

How to start a return

1. Reply to your order confirmation email, or contact us with your order number and a photograph of the piece.
2. We email a prepaid, insured pickup label within one working day and book the courier.
3. Pack the piece with everything it arrived with and hand it over sealed.

Inspection and refunds

Our workshop inspects the piece within 2 working days of it reaching us — metal, weight, stone and certificate are all verified. Once it passes, refunds are issued to the original payment method within 5 to 7 working days. Cash-on-delivery orders are refunded by NEFT to a bank account you nominate.

Exchanges

Exchange within 7 days for any other piece; you pay only the difference in value.

Resizing

Your first ring resize within 30 days of delivery is free. Later resizes are charged at cost. Eternity bands and some set designs cannot be resized — the product page says so where that applies.

Faulty or incorrect items

If a piece arrives faulty or is not what you ordered, tell us within 48 hours of delivery. We collect it, repair or replace it, and cover every cost.