Refund & Cancellation Policy

Cancelling an order

• Before dispatch — cancel free of charge from your account or by replying to your confirmation email. The full amount is refunded.
• After dispatch — the order cannot be cancelled, but you may refuse delivery or return the piece under our Return & Exchange Policy.
• Bespoke commissions — cancel free of charge until you approve the final design. After approval the deposit covers materials already bought and is not refundable.

Refund timelines

Payment method	Refund reaches you in
UPI	1–3 working days
Credit or debit card	5–7 working days
Net banking	3–5 working days
Cash on delivery	5–7 working days by NEFT to your bank account

We initiate the refund the day a return passes inspection. The days above are your bank's processing time, which is outside our control; the reference number we send you can be quoted to them.

What is refunded

The full amount you paid, including GST and any shipping you were charged. Where a piece is returned incomplete — a missing certificate, for instance — the replacement cost is deducted and itemised.

Failed payments

If money leaves your account but the order does not confirm, the bank auto-reverses it within 5 to 7 working days. Send us the payment reference and we will chase it with the gateway on your behalf.

Orders we cancel

Very occasionally we cancel an order — stock damaged in final inspection, a pricing error, or an address we cannot ship to safely. You are refunded in full within 48 hours and we explain what happened.